Because your trust means everything to us
 

Effective Date: 28/07/2025
 

Who We Are
 

The OT Guru is a private occupational therapy service based in [insert location, e.g., Brisbane, QLD], offering therapy support to individuals across all ages. Our services may be delivered in person, at home, in schools, or via telehealth.

Website: www.theotguru.com.au
Email: admin@theotguru.com.au
 

What Information We Collect
 

We only collect information that’s necessary to provide you with safe, effective, and personalised therapy services. This may include:

- Your name, contact details (email, phone, address)
- Date of birth and gender
- Medical history, diagnoses, and functional concerns
- Referral details (e.g., NDIS plan, GP or school info)
- Emergency contact or guardian details
- Website usage data (e.g. page visits, enquiry forms)

We may collect this information through forms, phone calls, emails, or sessions.
 

How We Use Your Information
 

We use your personal and health information to:

- Provide occupational therapy services tailored to your needs
- Communicate with you about appointments, reports, or therapy goals
- Liaise with other providers (e.g., GP, school, support workers) with your permission
- Submit NDIS reporting or invoices, if applicable
- Improve our website and services based on usage trends

We will always ask for consent before sharing your information with others, unless required by law.
 

How We Store Your Information
 

All personal and health records are stored securely in encrypted, password-protected systems. Paper notes (if used) are stored in locked cabinets accessible only to authorised staff.

We keep your records in line with professional and legal requirements, and dispose of them safely after the required retention period.

Website Cookies & Analytics
 

When you visit our website, we may collect anonymous data (such as which pages are viewed, how long you stayed, and what device you used). This helps us understand what content is helpful and improve the user experience. You can adjust your browser settings if you prefer not to accept cookies.
 

Your Rights
 

You have the right to:

- Access your personal information
- Request corrections to inaccurate or outdated information
- Withdraw consent for us to share or use your information
- Lodge a complaint if you believe your privacy has been breached

To request access or make a change, please contact us at admin@theotguru.com.au. We’ll respond with kindness, transparency, and within a reasonable timeframe.
 

Third-Party Providers

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Sometimes we use trusted third-party services (e.g., for billing, data storage, or online forms). These providers are required to follow privacy standards and only use your data for the agreed purpose.

We do not sell or rent your personal information. Ever.

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Updates to This Policy

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We may occasionally update this Privacy Policy to reflect changes in laws, services, or technology. The latest version will always be posted on our website.

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Contact Us

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If you have any questions, feedback, or concerns about your privacy, we’re here to help.

Email: admin@theotguru.com.au
Phone: 0481 688 610

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Thank you for trusting The OT Guru with your information. We take this responsibility seriously and with care 💛

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